(819) 351-5798
0
0 Items Selected

No products in the cart.

Select Page

Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of services provided by Equitek, including online purchases and SMS communications. By using our services, you agree to abide by these terms.

2. Delivery Policy

Delivery for equipment starts at $60 for a 15km distance from our location. Additional charges may apply for longer distances.

3. Online Purchasing Terms

3.1 Order Processing and Confirmation

  • All orders placed on our website are subject to availability and confirmation.
  • You will receive an order confirmation via email upon successful purchase. If there are any issues with your order, we will contact you as soon as possible.
  • Prices are subject to change without prior notice.

3.2 Payment

  • We accept various forms of payment as indicated at checkout.
  • All transactions must be completed in full before orders are processed.
  • In the event of payment processing issues, your order may be delayed or canceled.

3.3 Cancellations and Refunds

  • Equitek reserves the right to cancel and refund any order due to availability issues, pricing errors, or delivery requests outside of our preset service distance.
  • Customers may request order cancellations before shipment. Once an order has been shipped or prepared for pickup, it cannot be canceled.
  • Refunds will be processed using the original payment method. Processing times may vary depending on the financial institution.

3.4 Pricing and Errors

  • While we strive to ensure accurate pricing, errors may occur. If an incorrect price is listed, we reserve the right to cancel the order and issue a refund.
  • We are not obligated to fulfill orders placed at incorrect prices due to system errors or typographical mistakes.

3.5 Product Descriptions and Availability

  • We aim to provide accurate product descriptions and specifications; however, we do not guarantee that all product details will be error-free.
  • Product availability is subject to change without notice. If an item is out of stock after an order is placed, we will notify you and provide options for a replacement or refund.

3.6 Shipping and Pickup

  • Customers will be provided with estimated delivery or pickup times.
  • We are not responsible for delays caused by external factors such as weather, courier issues, or supply chain disruptions.
  • Risk of loss and ownership of items transfer to the customer upon delivery or pickup.

4. SMS Communication and Consent

By opting into our SMS communication service, you agree to receive messages related to:

  • Informational updates regarding your current job requests and service status.
  • Service-related notifications such as appointment confirmations, order updates, and reminders.
  • Customer support and assistance when requested.

We do not send promotional or marketing messages unless explicitly consented to.

Message Frequency

Users may receive messages weekly or as needed based on service updates. Message frequency varies based on customer interactions and ongoing service requests.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opting Out and Assistance

  • To stop receiving SMS messages from us, reply STOP to any message.
  • To request assistance, reply HELP for further instructions.

5. Data Privacy and Compliance

Your personal information, including mobile data, is handled in accordance with our Privacy Policy.

  • We do not share, sell, or transfer your mobile information to third parties for marketing purposes without your explicit consent.
  • We do not transfer consumer data to external organizations without consent, except as required by law.

For full details on how we handle personal data, refer to our Privacy Policy at https://www.equitekoutaouais.com/privacy-policy/?lang=fr.

6. Contact Information

For inquiries regarding these Terms and Conditions, you may contact us at:

Mailing Address:
1620 Chemin Pink, Unit 8, Gatineau J9J 3N6

Email:
info@equitekoutaouais.com

Telephone:
819-351-5798

By continuing to use our services, you acknowledge and accept these Terms and Conditions.